Sr. Systems Operations Engineer

Company: The Trade Desk
Location: Boston
Posted on: November 13, 2024

Job Description:

Who We Are
At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Systems Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to play a critical role in this next evolution of our on-call experience.
What You'll Do

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• Act as a technical expert and advisor to more junior Associate Systems Operations Engineers
  
• At an escalated tier, monitor the state of platform services and stability via telemetry and alerts; triage issues, escalate to engineering teams as needed
  
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  • Work collaboratively with development teams to facilitate issue remediation
    
  • Manage remediation task workflow
    
    
  • Proactively update and improve Systems Operations documentation and runbooks
    
  • Increase the effectiveness of the incident response process by defining and measuring relevant metrics
    
  • There may be periodic weekend coverage requirements
    
    Who We are Looking For
    
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    • Bachelor's Degree from a four-year university or relevant substitute experience
      
    • 6+ years relevant work experience in Technical and/or Application Support with strong knowledge of services support and troubleshooting
      
      Technical Proficiency:
      
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      • Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
        
      • Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
        
      • Ability to configure and fine-tune alerts.
        
      • Proficiency or ability to learn programming languages including C# and SQL.
        
        Incident Management and Troubleshooting:
        
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        • Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
          
        • Ability to remain calm under pressure and quickly diagnose issues.
          
        • Understanding of system logs, metrics, telemetry.
          
          Communication Skills:
          
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          • Ability to communicate effectively with stakeholders during an incident.
            
          • Clear and concise documentation skills.
            
          • Ability to maintain and update troubleshooting guides (TSGs) and operational documentation.
            
          • Ability to translate complex technical issues and platform outages to non-technical stakeholders.
            
            Automation & Scripting:
            
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            • Ability to automate repetitive tasks.
              
            • Proficiency in scripting languages (e.g., Python, Bash) is a plus.
              
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Keywords: The Trade Desk, Revere , Sr. Systems Operations Engineer, Other , Boston, Massachusetts