Application Support Lead

Company: Disability Solutions
Location: Hartford
Posted on: October 17, 2024

Job Description:

Together we fight for everyone's opportunity for a better financial future. We will do this together - with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone's access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with - and those we acquire throughout our lives - are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage - Apply Now Profile Summary:As a member of the Application Maintenance (AM) team, the Application Support Lead role provides technical support and oversight for the applications within their portfolio. They ensure the delivery of services is provided within the boundaries of Voya established standards (SLAs). The role ensures there is appropriate partnership between the Application Maintenance, Application Development, Release Management, Infrastructure, and Architecture teams. They will be the onshore technical lead, who is skilled in the design, coding, testing, troubleshooting and maintenance of their applications.Profile Description:

• Partners with AM management to govern the overall end-to-end delivery for a set of applications.
• The point of contact for communications with our business partners for any delivery issues.
• Oversees the delivery of day-to-day online availability and the execution of batch cycles.
• Works with the business to resolve issues and complete their requests.
• Works with the Incident Management team on high priority technical issues; and afterwards, on the root cause analysis and improvement plans.
• Ensures system documentation is current and complete.
• Conducts reviews to ensure design, infrastructure, security, architecture, and documentation meet Voya standards.
• Reviews SLA reports and escalates delivery concerns to AM management.
• Reviews system performance results and suggests improvements, as needed.
• Facilitates meetings with the AM developer teams to review outstanding work and current assignments, using our governance reports and dashboards.
• Provides subject matter expertise in the design, coding, and testing of production fixes and small enhancements.
• Guides the team to identify, document, and implements improvements to our applications and IT processes to reduce errors, manual processes, etc.
• Ensures the stability of our environment by reviewing upcoming changes, performs system capacity planning, executes the disaster recovery plans, etc.
• Coaches the new software developers with their application development activities.
• Adheres to all organizational and IT policies and process for software development and project management.Knowledge & Experience:
  • Bachelor's Degree or equivalent in Computer Science, MIS, Engineering, or related field.
  • Six years of complex (multi-tiered) software development experience including two years of leadership experience
  • Proven ability in the following programming languages: .NET, C#, ASP.NET, and SQL.
  • Optional programming languages: Java, Informatica/ETL, COBOL, and MS Azure/Cloud Computing concepts
  • Experience with any of the following tools and technologies is a plus:
    • DevOps - GitHub, Jenkins, XLD, SonarQube, Artifactory
    • Security vulnerabilities - Veracode, Snyk
    • Monitoring - Dynatrace, Grafana, Foglight
    • Database - Oracle, SQL server, DB2
    • ITSM Process Tools - Service Now
    • Experience with SharePoint, PowerPoint, and Excel.
    • Effective communication skills (verbal and written)
    • Proven ability of structure analysis and technical design techniques, database, and file access methods.
    • Ability to develop detailed Disaster Recovery plans and lead teams through DR testing, resulting in a successful outcome.
    • Fosters effective partnerships and drives effective collaboration with peers and vendor resources.
    • Experience with working with external suppliers to manage outcomes.
    • Ability to work in an onshore/offshore model and collaborate with team members from different geographic location (mostly India)
    • Ability to embrace, adapt and lead through change.Required skills:
      • Issue resolution, problem solving, and root cause analysis skills.
      • System/Application performance review and improvement opportunity identification.
      • Able to maintain technical documentation and configuration management data.
      • Able to understand Voya's standards for architecture, security, infrastructure, and solution design/development.
      • Able to review the quality/compliance of developed solutions for production acceptance.
      • Understanding of application/service monitoring methods
      • Ability to define and manage outcomes via established SLAs.Compensation Pay Disclosure: Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $103,810 - $129,760 USDBe Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.What We Offer
        • Health, dental, vision and life insurance plans
        • 401(k) Savings plan - with generous company matching contributions (up to 6%)
        • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
        • Tuition reimbursement up to $5,250/year
        • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
        • Paid volunteer time - 40 hours per calendar yearLearn more about Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture:
          • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
          • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
          • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
          • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
          • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference .

Keywords: Disability Solutions, Revere , Application Support Lead, Other , Hartford, Massachusetts