Senior Customer Success Manager - Retail & Hospitality
Company: Attensi AS
Location: Boston
Posted on: October 24, 2024
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Job Description:
We are Attensi, a global company founded in Norway specialized
in gamified simulation training. Since our inception in 2012,
Attensi has grown to become a global leader in the field, with
training solutions used by global brands in more than 140 countries
and in 50 different languages.We work with some of the largest
professional services, insurance, consulting, hospitality, retail,
and pharmaceutical brands in the world including Circle K,
Starbucks, BSH, Travelers, Zurich Insurance, Oliver Wyman, PwC,
Boehringer Ingelheim. Attensi is growing at an exponential pace and
since securing funding from Lugard Road Capital, DX Ventures and
Viking Venture, we are now focused on growing our business in new
markets.Attensi's team now consists of more than 250 Game Changers
across our HQ in Oslo, Norway and London and we have started
building our team in Boston, with almost 30 people on the ground
already. Here, we plan to establish a large team and a strong
presence - SUPERFAST!Senior Customer Success Manager - Retail &
HospitalityAs part of delivering on our international growth, we
are now seeking a driven Senior Customer Success Manager,
particularly focused to strengthen our already relentless customer
orientation within the Retail & Hospitality sector. Working closely
with the business unit team, this person will develop and grow
relationships with existing accounts within this sector ensuring
the long-term success of our customer portfolio.This is a key role
within one of Attensi's most exciting and core sectors, and there
is ample opportunity to influence the shape of the role. As a
company we also believe in empowering people to grow and develop
and have a strong record of giving people further opportunities as
we grow.As a Senior Customer Success Manager, you will delve deep
to understand the key technical & operational challenges each
customer is facing, and how Attensi's product suite can maximize
impact for them and help them use Attensi in the best way
possible.You will work to ensure successful implementation, launch
and continuous use of Attensi's solutions with your customers and
will develop strong operational relationships with key stakeholders
to ensure they experience value from the partnership. You will also
work closely with Account Managers, Account Directors, Sector Leads
& Product Teams on new growth opportunities for your customers.If
you have a passion for developing relationships and delivering real
impact to customers, this is a great opportunity to join a strong
team in an exponential growing technology business, backed by
prominent investors and with fantastic products that make a real,
measurable impact.What will you do here?The very first thing you
will do once you join us, is to get to know and love our products,
values, people and way of operating. We want you to get under the
skin of our business and truly understand the value we provide our
customers, so that you can approach your role with genuine
excitement and confidence.Beyond that, your role will largely
revolve around activities such as:
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Keywords: Attensi AS, Revere , Senior Customer Success Manager - Retail & Hospitality, Hospitality & Tourism , Boston, Massachusetts
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