Project Manager, Illinois Helpline
Company: Health Resources in Action
Location: Boston
Posted on: October 24, 2024
Job Description:
We are seeking a full-time Project Manager for the Illinois
Helpline to contribute to the management of a recent and innovative
helpline solution, as well as developing and launching enhancements
and program improvements.Position DescriptionHealth Resources in
Action, Inc. (HRiA) is a non-profit organization working to improve
and reimagine public health. We connect, consult, and collaborate
to solve complex challenges of access and equity in our health and
social systems. Together with our partners, clients, and
collaborators, we create actionable solutions so that all people
can thrive.HRiA seeks sustainable solutions for complex problems
using an anti-racist approach. We aim to be adaptable and flexible
in meeting clients and partners where they are, offering our
decades of knowledge and resources to collectively realize our
dream of equitable, sustainable health for all. The foundation of
this work is centered on our values:
- Health and racial equity by identifying and addressing the root
causes of health inequities, intentionally working to shift
narratives and power imbalances and disrupt all systems of
oppression.
- Leading with heart by demonstrating our passionate commitment
to our work, continuously challenging ourselves with humility and
vulnerability while pursuing and holding ourselves accountable to
our mission.
- Collaboration by intentionally and respectfully leading,
partnering, and following to strengthen relationships, uplift
different voices and build trust.
- Innovation by driving toward new strategies, questioning norms,
and continuously learning and evolving to support the needs of our
clients and communities.The Project Manager is responsible for
ensuring the overall success of the IL Helpline. This includes the
primary project, the Illinois Helpline, and related sub-projects,
such as the MAR Now and the Help is Here phone tree. The Project
Manager will engage with clients, provide day-to-day management of
activities (including timelines and deliverables), implement
enhancements, ensure the project is responsive to evolving needs,
and monitor and implement continuous quality improvement (CQI). The
Project Manager will assist with budget development and management.
The Project Manager will collaborate with other Helpline Project
Managers and report to HRiA's Director of Helpline Project
Management. They will also work closely with the Helplines'
leadership, supervisory, contact center, outreach, marketing, and
data/technology staff. This is a full-time remote position with a
salary range of $70,000-$78,000. There will be a preference for
candidates based in Illinois.Duties and Responsibilities:The
Project Manager will be responsible for the ongoing implementation
of the IL Helpline, in collaboration with Helpline leadership and
staff. The Project Manager will provide significant project
management expertise in a fast-paced, high-intensity,
high-visibility context to ensure the effective, efficient, and
timely implementation of the project. This includes but is not
limited to the following:
- Developing, implementing, and maintaining a flexible but
specific workplan that supports the management and triage of
multiple priorities and needs, while ensuring adherence to the
timeline.
- Managing and facilitating the engagement and participation of
project funders, the project team, the subcontractors, and other
stakeholders.
- Communicating effectively, efficiently, and appropriately with
the funders, the project teams, supervisor, and other
stakeholders.
- Identifying, prioritizing, and resolving challenges
(proactively where possible) to minimize impact to the project
goals and timeline.
- Monitoring IL Helpline-related work of HRiA's
partners/subcontractors and guiding their programmatic and fiscal
progress.
- Preparing and submitting all required progress and data reports
and other documentation to the funder to ensure contract
compliance.
- Working with Helpline leadership and other staff to monitor and
manage the overall project budget, timeline, and programmatic
progress.
- Managing the staffing, including recruitment and hiring, for IL
Helpline roles as needed.
- Supervising, mentoring, evaluating, and supporting the
professional development of up to four staff people.
- Approving staff timesheets and schedules as
appropriate.Candidate Qualifications:
- Bachelor's degree and at least five (5) years of relevant work
experience in a leadership or management capacity, with
demonstrated success in managing and implementing a program of
similar size and scope. In absence of bachelor's degree, seven or
more years of similar professional experience.
- Experience working in or with substance use or behavioral
health service programs and providers.
- Project Management Professional (PMP) certification
preferred.
- Commitment to and understanding of health and racial equity and
strong understanding of the root causes of inequities and how
racism is a public health crisis.
- Exceptional verbal, written, and presentation skills.
- Strong organizational skills and an ability to juggle multiple,
competing priorities and timelines.
- Strong problem-solving and analytical skills, with an ability
to anticipate challenges and propose solutions.
- Keen attention to detail and a strong commitment to
high-quality products, customer/client service, and team
interactions.
- Excellent interpersonal skills, including strong communication,
negotiation, and collaboration skills.
- Ability and willingness to field incoming Helpline calls during
periods of high call volume or other special circumstances.
- Minimum two years of sobriety requested for people in
recovery.
- Illinois residency is a plus.How to Apply:To apply, submit your
resume and cover letter online.HRiA is an equal opportunity,
affirmative action employer and is committed to providing access,
equal opportunity, and reasonable accommodation for individuals
with disabilities in employment, its services, programs, and
activities. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex,
disability, age, sexual orientation, gender identity, national
origin, veteran status, or genetic information.
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Keywords: Health Resources in Action, Revere , Project Manager, Illinois Helpline, Executive , Boston, Massachusetts
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