Field Service Engineer I: New England
Company: Werfenlife SA.
Location: Boston
Posted on: November 13, 2024
Job Description:
Field - Massachusetts - Boston - Boston, Massachusetts United
StatesAbout the PositionOverviewAmazing Total Rewards for our Field
Service Engineers!
- Generous Base Salary + Incentive Compensation
- Company Vehicle with Personal Use Allowance
- Phone & Internet Reimbursement
- 8% 401k Match (dollar for dollar!)
- Flexible Spending Account (FSA)
- Tuition Reimbursement
- Talk to your recruiter for full offerings!Position
Summary:Under direction of the Area Service Manager, develops
customer satisfaction through technical repair, installation,
training, operation, and maintenance of Werfen instruments and
systems. Position may have a specific assigned territory or system
population or may be a position to cover other assigned territories
as needed under the direction of the Area Service
Manager.ResponsibilitiesKey Accountabilities:
- Provides highly visible customer support through the
performance of on-site installations and necessary diagnostics,
troubleshooting, service, and repair of complex instruments and
systems.
- Performs routine and some non-routine technical repairs of all
systems. This includes updates, retrofits, PMs, and product
enhancements.
- Instructs customers in the proper operation, maintenance, and
troubleshooting of Werfen instruments and systems.
- Is responsible for complying with all appropriate regulatory
bodies (FDA, ISO, and Health Canada) mandated policies, procedures,
work instructions, and records.
- Serves as a company liaison with customers.
- Responsible for routine interaction with sales counterparts
with respect to customer situations, updates, and lead
generation.
- Assures financial stability and viability of territory by
promoting and selling service agreements, PMs, and other
services.
- Other duties and responsibilities as assigned by the Area
Service Manager.Skills & Capabilities:
- Approachability; Command Skills; Listening; Presentation
Skills; Functional/Technical Skills.QualificationsMin Knowledge &
Experience required for the position:
- Associates Degree in Electronics, Biomedical Engineering,
Medical Technology, or related industry.
- Must possess some organizational skills, the ability to
multi-task, work under pressure, and exercise good judgment.
- Ability to communicate effectively with customers, peers, and
management through oral and written presentations/reports.
- Must have some basic MS Office Skills (Word, Excel, and
PowerPoint) including the ability to manipulate data and build
presentations.
- Travel is required.Travel Requirements
- Minimum 30% by auto in primary assigned territory. Minimum 10%
by air for training, business meetings, and/or support to customers
outside primary or assigned territory.
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Keywords: Werfenlife SA., Revere , Field Service Engineer I: New England, Engineering , Boston, Massachusetts
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