Broadband Technician II
Company: Astound Broadband
Location: Salem
Posted on: October 4, 2024
Job Description:
Position Name Broadband Technician II Astound Broadband, the
sixth-largest telecommunications provider in the United States, is
a leading supplier of cutting-edge technology and communications
services-and applicants like you make it all possible. To develop
your career, we provide one-on-one training and coaching, a
supportive work environment and the opportunity to represent a
superior telecommunications company. Additionally, we offer a
robust benefits package, including rewards, recognition and
employee discounts to ensure your continued success. With us,
you'll stay empowered to do your best work by creating astounding
possibilities for local communities and beyond. Where you will
work: This position will be based out of Astound's Canton, MA
office. A Day in the Life of the Broadband Technician II:
- Residential install, service/repair, and disconnects (data,
video, phone) on customer premises
- Ensure/record correct RF and signal levels within
specifications
- Communication with leadership and dispatch as needed
- Customer education
- Operate company vehicle in safe and responsible manner
- Perform all work in a safe manner according to all company
policies and state rules and regulations
- Operate any company vehicle in a safe and responsible manner
according to all company policies and state rules and
regulations
- Perform residential/commercial installations, changes of
service and disconnects (high-speed data, video, phone) on customer
premises
- Ensure all work is completed in accordance with all applicable
company procedures/policies and in compliance with all municipal,
state and federal laws and guidelines
- Ensure/record correct RF and Wi-Fi signal levels within
specifications
- Perform troubleshooting tasks to identify problems and develop
and implement resolutions for video, phone, high-speed data and
networking devices
- Ability to troubleshoot all related RF problems from three
active poles back to the customer premise (i.e. troubleshoot taps
as in seizure screws and water damage; terminate open tap ports to
prevent leakage)
- Responsible for the operation and use of related test equipment
to include, but not limited to, a signal level meter, multimeter,
leakage detection equipment and laptop
- Provide customer education and information on the services,
equipment and products installed
- Promote marketing and sales efforts during each customer
contact through the upsell program
- Maintain regular communication throughout the shift with
management and dispatch
- Take appropriate action to expedite workflow to consistently
meet customer appointments and company commitments
- Issue, receive, maintain and be accountable for an approved
level of inventory stock and equipment
- Perform stand-by duties and serve in a 24/7 on call capacity as
assigned
- Maintain an up-to-date timesheet and complete assigned training
in a timely fashion
- Other duties as assigned What You Bring to the Table:
- Experience: 6+ months of satisfactory metrics OR 1+ years
external telecommunications technician
- Competencies: Maintain satisfactory driving record and have a
valid driver's license
- Knowledge, Skills and Abilities: Ladder; Hand or Power Tools;
Customer Service; Communication (verbal, written); Basic Computer
Skills; Aptitude to learn to skills; Problem solving; Time
Management; Teamwork; Working alone Physical Requirements:
- Ability to lift up to 75 lbs
- Standing and walking for extended periods of time Education and
Certifications:
- High School Diploma or equivalent We're Proud to Offer a
Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and
STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and
increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per
calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program Benefits listed above are for regular
full-time positions Our Mission Statement: Take care of our
customers Take care of each other Do what we say we are going to do
Have fun Diverse Workforce / EEO:Astound Broadband is proud to be
an Equal Opportunity Employer and we are dedicated to cultivating a
diverse, equitable and inclusive workplace where employees feel
valued, respected and empowered. Discrimination of any kind has no
place here. We are dedicated to providing equal opportunities for
all employees and applicants, regardless of race, color, religion,
sex, pregnancy, national origin, age, physical and mental
disability, marital status, sexual orientation, gender identity or
expression, genetic information, military, veteran status, and any
other characteristic protected by applicable law. We strive to
create a culture that celebrates our differences and promotes
fairness and inclusivity in all aspects of our business. CCPA
Employee Privacy Policy (For California Candidates Only): Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Astound Broadband, Revere , Broadband Technician II, Engineering , Salem, Massachusetts
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