Phlebotomist / Office Assistant
Company: One Medical
Location: Boston
Posted on: October 10, 2024
|
|
Job Description:
About Us One Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years. In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive. The Opportunity As a One
Medical Phlebotomist/Office Assistant (known internally as Medical
Member Support Specialist/Lab Service Specialist), you'll provide
an exceptional experience for our patients and help them accomplish
an important part of their care journey by providing venipuncture,
dispensary responsibilities, as well as other clinical support
services. You will be an ambassador for patients in office, with a
mastery of human connection and a strong drive for service. You
will remove barriers to care, resulting in a truly exceptional
in-office patient experience. This includes support for the office
with a focus on active daily management, scheduling, inventory ,
and facilities support. You are the steward of the space and ensure
the look and feel of the office lobby are on brand with the One
Medical experience. You will be the first point of contact for
patient feedback, as well as provide any other support as requested
by the Leads, Office Manager, or in office providers. You are a
strong team player and use your innovative problem solving skills
to tackle various tasks and challenges. You combine excellent
specimen collection technique with tactful interpersonal skills
during every interaction with your patients. You have a strong
grasp of verbal and written communication. You are able to identify
opportunities and deliver on customer-centric solutions while using
empathy, focus, and compassion in all interactions with patients
and teammates. You bring self-awareness to your daily work to
utilize your strengths and develop your areas of opportunity. You
thrive in cultures that focus on feedback and growth and are nimble
in their approach to respond to the needs of the patients and team.
You have an unwavering drive to help and serve others and create
amazing moments for our members and teammates. If this sounds like
you, we would love to connect. What you'll work on: Provide best in
class venipuncture services on a population ranging from pediatrics
to geriatrics Perform and assist with extended scope duties such
as, but not limited to non-blood specimen collection, EKGs/ECGs,
vitals, ear lavages, vaccines, PPD tests, and swabs Maintain high
standards of in-office care through proper specimen labeling,
handling and processing, inventory upkeep, and tool sterilization
Dispensary responsibilities include verifying counts, maintaining
inventory, placing orders, receiving and stocking, filling,
packaging and labeling prescriptions for patient pick-up. Continue
to care for our members beyond the lab room by answering patient
messages, following up on lab cases and assisting our providers and
virtual medical team with clerical duties such as, but not limited
to biometric screening forms, medical record and consult review,
billing inquiries, and DOH reporting Use impeccable C-I-CARE (a
framework containing the key elements of a great interaction and
effective communication that we use with patients and each other)
in all patient interactions and ensure a fluid and positive
in-office experience through patient intake, same day schedule
management, appropriate follow up scheduling, strong knowledge of
billing and insurance, monitoring patient feedback and assisting
with outreach as necessary All front of house duties including
check in/check out, insurance verification, printing/paperwork
tasks, prepping tests, tasking to service level expectations etc
Assist our senior patients by performing other administrative tasks
such as answering phone calls, sending faxes, and coordinating
transportation for patients Contribute to team development through
rounding, attending team huddles, participating in team problem
solving, supporting in office providers with ad hoc asks, etc.
Perform opening and closing duties/daily office upkeep as required,
including maintaining the look and feel of both patient and
employee facing spaces, restocking supplies, and organization
Master our technology suite including, but not limited to Slack,
G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical
Record System, in order to interact with team members and complete
daily work These responsibilities are intended to describe the
general nature and level of work being performed by personnel
assigned to this job classification. They are not to be construed
as an exhaustive list of job duties performed by personnel in this
classification. Other job related duties may be assigned by
management. What you'll need: At least 6 months of relevant
experience as a Medical Assistant or Phlebotomist outside of a
training/externship environment A High School Diploma or equivalent
Proficiency in computer technology such as typing, navigating the
internet and using multiple software systems simultaneously
Experience working on collaborative, diverse, multi-disciplinary
teams (additional experience with remote teams a plus) A proven
ability to display confidence and instill trust during the
collection process while delivering individualized, human-centered,
customer-focused care A proven track record of persisting through
change, consistently stepping up to take action on challenges, and
learning quickly and effectively when faced with new situations or
tasks Phlebotomy experience and/or certification preferred
Experience with extended scope care including but not limited to
non-blood specimen collection and processing, EKGs/ECGs, vitals,
ear lavages, vaccines, PPD tests, and swabs preferred Benefits
designed to aid your health and wellness: Taking care of you today
Paid sabbatical after 5 and 10 years Employee Assistance Program -
Free confidential advice for team members who need help with
stress, anxiety, financial planning, and legal issues Competitive
Medical, Dental and Vision plans Free One Medical memberships for
yourself, your friends and family Pre-Tax commuter benefits PTO
cash outs - Option to cash out up to 40 accrued hours per year
Competitive salary: starts at $22.75 per hour based on a full time
schedule Protecting your future for you and your family 401K match
Credit towards emergency childcare Extra contributions toward
maternity and paternity leave Paid Life Insurance - One Medical
pays 100% of the cost of Basic Life Insurance Disability insurance
- One Medical pays 100% of the cost of Short Term and Long Term
Disability Insurance This is a full time role (40 hrs/week) with 8
hour shifts generally taking place Monday-Friday between
7:30am-6:30pm based at one of our offices located in Boston, MA.
One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities. One Medical participates in E-Verify and will
provide the federal government with your Form I-9 information to
confirm that you are authorized to work in the U.S. Please refer to
the E-Verification Poster (English/Spanish) and Right to Work
Poster (English/Spanish) for additional information. --s-p-m1-- By
applying, you consent to your information being transmitted by
Monster to the Employer, as data controller, through the Employer's
data processor SonicJobs. See One Medical Terms & Conditions at
https://www.onemedical.com/code-business-conduct/?_gl=1*5nf2no*_ga*MTU4MTMxOTQ2OS4xNzEyNjcyMzkz*_ga_Y7SVGHS5RW*MTcxMjY3MjQwMS4xLjAuMTcxMjY3MjQwMS42MC4wLjA.
and Privacy Policy at
https://www.onemedical.com/privacy/?_gl=1*1f2p3ru*_ga*MTU4MTMxOTQ2OS4xNzEyNjcyMzkz*_ga_Y7SVGHS5RW*MTcxMjY3MjQwMS4xLjAuMTcxMjY3MjQwMS42MC4wLjA.
and SonicJobs Privacy Policy at
https://www.sonicjobs.com/us/privacy-policy and Terms of Use at
https://www.sonicjobs.com/us/terms-conditions
Keywords: One Medical, Revere , Phlebotomist / Office Assistant, Administration, Clerical , Boston, Massachusetts
Click
here to apply!
|