Financial Center Manager - Franklin Street Financial Center
Company: Bank of America
Location: Boston
Posted on: November 13, 2024
Job Description:
Job Description:At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. Responsible Growth is how we run our company and
how we deliver for our clients, teammates, communities, and
shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!Job Responsibilities:This job is responsible
for managing a financial center and its employees on a day-to-day
basis. Key responsibilities include operating as a business owner
and fostering a team environment, instilling an effective
client-centric and risk culture in the center, and helping clients
achieve their financial goals. Job expectations include ensuring
operational excellence and cohesive effectiveness.
- Develops talent, including proactive sourcing of
candidates.
- Manages client traffic, engaging and appropriately routing
clients, and fostering client retention.
- Manages business results through formalized management routines
and coaching.
- Creates a world-class client experience environment.
- Manages market-level initiatives prescribed by market
leaders.
- Drives operational excellence by engaging employees on business
strategy.
- Manages organizational priorities and effective
execution.Managerial Responsibilities:This position may also have
responsibilities for managing associates. At Bank of America, all
managers at this level demonstrate the following responsibilities,
in addition to those specific to the role, listed above.
- Breaks down barriers to create a more inclusive environment
that supports company D&I goals.
- Challenges end-to-end process efficiency and effectiveness,
champions data-driven decision-making, and removes obstacles to
optimize operations.
- Contributes to enterprise strategy and influences messaging to
connect team contributions to business purpose, results, and
success.
- Inspects and challenges risk controls, governance, and culture
to ensure the timely identification, escalation, debate, and
remediation of risk across the organization.
- Coaches to sustain and elevate organizational performance while
differentiating to ensure pay for performance.
- Efficiently allocates and manages resources across the
organization to drive short and long-term profitability.
- Inspects and manages the health of the bench to ensure
succession for the organization while supporting enterprise talent
needs.
- Mobilizes organizational resources to deliver the full range of
the bank's capabilities to meet client needs and to gain
competitive advantage.Required Qualifications:
- 1+ years leadership experience demonstrated through one or a
combination of the following: coaching, training, or motivating a
diverse work team.
- Is an enthusiastic, highly motivated self-starter with a strong
work ethic and intense focus on results, acting in the best
interest of the client.
- Collaborates effectively to get things done, building and
nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an
experience that improves our clients' financial lives.
- Is confident in identifying solutions for clients based on
their needs and can resolve problems independently or bring in
others as needed.
- Communicates effectively and confidently, and is comfortable
engaging all clients.
- Has the ability to learn and adapt to new information and
technology platforms.
- Applies strong critical thinking and problem-solving skills to
meet clients' needs.
- Will follow established processes and guidelines in daily
activities to do what is right for clients and the bank, adhering
to all applicable laws and regulations.
- Efficiently manages time and capacity.
- Can manage complexity, prioritize tasks, delegate, and execute
in a fast-paced environment.
- Can interpret performance results, find opportunities to drive
success, and hold others accountable to results.
- Can be flexible to work weekends and/or extended hours as
needed.Desired Qualifications:
- 1+ years management experience including hiring, coaching, and
developing direct reports.
- Experience in financial services and knowledge of financial
services industry, products, and solutions.
- Experience working in an environment with individual and team
goals where goals were routinely met or exceeded.
- Bilingual skills.Skills:
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem SolvingMinimum Education Requirement:High School
Diploma / GED / Secondary School or equivalent.It is unlawful in
Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who
violates this law shall be subject to criminal penalties and civil
liability.Shift:1st shift (United States of America)Hours Per
Week:40
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Keywords: Bank of America, Revere , Financial Center Manager - Franklin Street Financial Center, Accounting, Auditing , Boston, Massachusetts
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